F.A.Q

Please also check this easy Guide to Glad Gardens Orders for a step by step breakdown of phone and online orders!

These are uncertain times we live in, but trust that we at Glad Gardens will always have the safety and peace of mind of our customers, staff, and family as our highest priority. If you have any questions about our COVID-19 strategies, methods of payment, stock, or anything else you think we can help you with, then read on below or contact us through our email form!

Is the storefront open?
Yes, with limited entry and capacity. Queues will be formed as needed and processes are in place to maintain social distance and avoid wait times.
What Are Your Hygiene Practices?
All staff will be routinely wearing protective equipment such as gloves and masks, surfaces are sanitized, and social distancing practices implemented. Fiberglass barriers are installed by checkout and a public sink is located at the store entrance. 
How do pickups work?
When placing your online order, you'll enter a pickup time and date. Due to the nature of live plants and stock, we won't be accepting pickups more than two days in advance. If you'll be unable to make your pickup time, please contact us to reschedule at 902 538 8688 (10am-5pm) or 902 670 6105 (After hours or if the main line is busy). You may enter through the main doors of the store (they will be marked 'exit') and pickup your order/make payment at the contained checkout. If you'd like your order to be delivered to your car and to make contact-less payment, you must call upon arrival and have a tap enabled debit or credit card. 

For all other questions, concerns, or clarification,
please contact us here or call 902 538 8688.