F.A.Q

These are uncertain times we live in, but trust that we at Glad Gardens will always have the safety and peace of mind of our customers, staff, and family as our highest priority. If you have any questions about our COVID-19 strategies, methods of payment, stock, or anything else we can help you with, then read on below or contact us through our email form!

What Are Your COVID-19 Policies?

Our storefront is limited to a maximum capacity and queues markers will be visible to form lineups. A handwashing station is available at the entrance along with hand sanitizer. Social distancing protocol must always be followed, please keep 6 feet away from all other customers and staff. Our checkout includes a plexiglass barrier between the customer and cashier, our debit/credit machine is tap enabled, sanitation routines are consistent, and staff where protective equipment such as masks at all times. To avoid the storefront and normal checkout process, pick up orders may be arranged ahead of time online or over the phone (more than three days in advance).

How Do Pickup Orders Work?

When ordering online or over the phone, you may shop through our online catalogue. Upon placing the order you will be prompted for a pickup time. Due to that nature of live plants and stock availability, orders may only be made up to three days in advance. Payment is made upon pickup. Please include your contact information so we may confirm the order, and the name of the person who will be picking up the order. When arriving, you may enter through the main doors (marked ‘exit’) where our pickup station is. You may also call to have your order brought out to you, payment with chip or tap debit or credit is available at the time of pickup.

For all other questions, concerns, or clarification,
please contact us here or call 902 538 8688.